The holistic double diamond (HDD) is a service design process model. It is similar to the double diamond (DD) and includes a broader timeline than the DD and other models. > Read
The feedback interaction of the Design Process Modeler
Design Process Modeler
The Design Process Modeler personalizes a model that represents the design process by adapting to a series of questions. Here is a little warning: it is work in progress.
The holistic double diamond, an extended double diamond design process
Service Design and Data Science
This project identifies the opportunities for data science to support the service design process. It evaluates if the techniques meet the designer’s needs and fit the design process with user-centred activities.
Service Design and Data Science workshop
This workshop involved a project that explored how data science can assist service designers. The evaluation workshop used the fictive company Public Transportation Company (PTC). The data science techniques were applied to the PTC case with different variations, and the designers were free to mix the output with methods more familiar to them.
Website concept: Postcard
One of the concepts for a wedding website was the postcard. First, the guest receives a personalised message like an invitation. The next cards show more detailed information and are animated like physical postcards. It would be possible to have clickable edges for all cards. In this case, other navigation is still necessary for quick access to an address, for example.
Managing the pages of the Online learning platform
High school students can learn from and practise on the OLO platform. The content contains a network of interactive animations (submodules), exercises and courses. I sketched priority guides to help us combine and organise content and features on the pages.
Do-it: Introduction storyboard
The Do-it system was introduced in a short movie. After brainstorming ideas for the movie, we decided to parody an influencer vlog. The storyboard shows the beginning of the movie. Shots A and B use different camera angles.
Do-it: Guide iteration
Here is an iteration of the Do-it guide. Each column is a step that the user takes, under which different ideas are placed. The options are later discussed and ranked. The setup makes it easy to keep track of the user's previous and next steps.
This visual prototype represents a manual juicer for the workplace. Although it is missing many details, the model helps visualise the size, look and feel of the juicer and could be used for evaluation.